Please read our updated policy carefully.
This page is updated on
Thursday December 12 8AM Pacific, and will apply to all purchases starting Thursday December 12 8AM Pacific.
Time frame :
All return requests, whether for refund or exchange, must be made within 30 calendar days of being delivered.
All returned items need to be in brand new, unworn, unwashed condition with original tags and black ribbon intact. In cases when items are defective upon delivery, we may ask for photos to help determine return process.
-Items marked as “Final Sale” cannot be returned, if you have any questions about such products, especially in terms of material, sizing, please contact us before purchasing.
-Items purchased with Gift Card cannot be refunded, only exchanged for items of equal or lesser value.
Ready? Create a return request:
Please create a return request at https://jnsq.myreturnscenter.com/, and be sure to select the most accurate description of your reason for return. We may follow up with a few questions before approving your request. Upon approval, you’ll receive a return label for US Postal Service (USPS).
Return shipping cost :
We will provide a USPS shipping label for all returns. If you choose to ship your return back at your own expense, we cannot reimburse you, therefore we recommend only shipping your return back with the label we provide.
Once your returned package is received, it may take up to 10 business days to process your refund. Customers who elect to receive a gift card instead may receive them within 2 business days.
Please note that we deduct a handling fee for each product returned according to this schedule below :
$6 for first item, $2 for every subsequent item.
Handling fee is waived under the following exceptional conditions:
-gift cards in lieu of refunds
-returns shipped back using your shipping label (please note that while this waives your handling fee, we cannot reimburse you for your own shipping costs)