Most orders ship within two business days from the moment it's paid. You will always receive an email notification the day it's shipped out from us, this message contains both your tracking number and estimated delivery date.
We have made tracking your order simple and easy to do. An email will be sent once your order has been shipped. Please log into you JNSQ account to track the order: lajnsq.com/account. Feel free to contact our customer service if you have any questions about your order.
Here at JNSQ, we strive to make sure all packages deliver promptly. Orders will ship within three business days from the moment it’s picked up by carriers. For more information on shipping, please refer to our shipping info page. You can track your order once it has shipped by signing into your account.
All orders placed with JNSQ will have a processing time of 1-2 business days. We will notify you via email once your order has been shipped. Our shipping time frame with USPS is usually 1-3 business days. Please refer to our shipping section for more deta
ll orders placed with JNSQ will have a processing time of 1-2 business days. We will notify you via email once your order has been shipped. Our shipping time frame with USPS is usually 1-3 business days. Please refer to our shipping section for more deta
If you haven’t received a shipping confirmation email, please check your spam folder, or log into your JNSQ account to check if your registered email address is correct. Please note that orders have a processing time of 1-2 business days before being shipped. If, after two business days have passed and you haven't received an order confirmation, please contact our customer service.
Yes, we do ship to Alaska, Hawaii, and other U.S. territories; however, shipping time may take 2-4 weeks via continental. We calculate shipping cost according to the distance between our warehouse and your mailing address.
Be advised shipping addresses can only be changed if the order hasn't shipped. To ensure that your package can be delivered, please ensure that your address is complete and correct with all information, including apartment/suite/room numbers. Please contact our customer service if you have any additional questions.
During busy seasons and high peak shopping times, courier services do not often update their shipping information frequently. Please allow the full 3 business days before contacting our customer service to get an update about your package.
Packages can be misplaced with a neighbor, we suggest you check with your neighbors first. If you are not able to locate the package please contact the courier company. Remember to have your ID available in case they have any questions. If you are still not able to locate your package, please contact our customer service here at JNSQ.
Be advised some packages may require a signature upon delivery. Please contact the shipping company with the details of your package and tracking number for assistance. If you missed the delivery, please contact the shipping company to arrange redelivery or pick-up.
Please contact the courier and provide your tracking number to receive further information on your package. If you are still not able to locate your package, please contact JNSQ customer service at your earliest convenience with our online chat. We are more then happy to help resolve any issues with your order.
We ship all packages at our local post office, there will not be any additional fees when using regular mail. If you have seen any additional charges for your order, please keep a receipt of the charge and contact JNSQ customer service.
Please note that we do allow up to 7 business days for returned items to be processed and refunded. Refunds are usually reflected within 3-5 business days to the original form of payment used on the order.
If you are not 100% satisfied with your purchase, you may request a return within 30 days after receiving your package. Feel free to contact our online customer service chat to assist with help on the items to be returned.
Refunds are processed within 7 business days of the package being received to our warehouse. Please make sure to keep the tracking number for your returned package. Once the return has been processed we will send you an email confirmation.
If you received a defective item, please log into your JNSQ account and chat with our online customer service or submit a call reservation within 30 days of delivery. Please provide a description of the defect and a few pictures. Please make sure to contact our customer service before returning anything so we can look into processing a return for you.
If you have received the incorrect item(s), please contact our online customer service or by emailing us within 30 days of delivery. We will look into a return process and provide information for a return. Please be sure to include photos of the label on the package you received as a reference and add the SKU of the items that you did not receive.
The most effective way to choose your size is to take your measurements and compare them to the detailed sizing chart that we have provided to the right of the product photo. This will help you pick what size is best for your body.
We apologize for any inconvenience our sold-out item has caused. There are times that our items may be restocked however it depends on the demand for the product. We suggest you frequently check back within the next two weeks as well as add the item to your waitlist for a restock notification.
We cannot change/update our customers' email addresses as of now. If you currently do not have any orders and are finished with everything in the account, please contact our customer service team to delete your account before creating a new one. If you have unfinished order(s), please wait until your order(s) have been received and everything is ok before contacting our customer service team to delete your account. You may than proceed to create a new account with the desired email address.
"It is easy to reset your password with JNSQ. Please follow these steps to reset your password: Select “Sign In” in the right corner of our homepage. Select “Forgot Your Password?” Enter your registered email address in the box provided. An email will be sent to your registered email address. If you cannot locate the email, be sure to check your spam folder. Enter the new password to log into your account via the link in the email."
Check to see if you have entered your email address and password correctly. This is the most common reason for log in issues. If you still cannot log in, try resetting your password. As a last case scenario please contact our customer service and they can provide further assistance.
You can unsubscribe by simply clicking the unsubscribe button at the bottom of each email we send and follow the instructions. Please note that this will not delete your account that is registered with JNSQ.
JNSQ accepts Amex, Apple pay, Diners club, Discover, Google pay, JCB, Mastercard, PayPal, Venmo, and Visa. If you have trouble paying via credit card: Please check your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. We also suggest that you check your card limit to ensure that you have not maxed out your card. In the case that your payment is still refused, we suggest you try using a different card or payment method. If the above instructions fail, please contact your bank or JNSQ customer service with as much detail along with the error message so that we may further assist you."
Detailed personal information may be required to authorize your order. If you have been asked to authorize your order it has been randomly selected and placed on hold by our fraud prevention team for further verification. It is our responsibility to protect our shoppers from any unwanted billings. If the order has not been authorized after one week, we are forced to believe it is fraudulent and the order will be subject to cancellation without further notice.
Please note that coupon codes only apply toward full priced items and will not be applied towards sale items. Be sure to check the expiration date on the coupon code as well as making sure that is has not be used.