Help Center

FAQs

Shipping

How long does it take for my order to ship?

What's your shipping information?

How many shipping method did you offer and what's the shipping company?

How do I track my orders?

How long will it take my order to arrive?

How do I cancel an order?

Do all of your items ship from the USA?

What should I do if I did not receive a confirmation email?

What should I do if I did not receive a confirmation email?

When will you send the confirmation email?

Why didn't I get an email about my order being shipped?

Will you ship to Alaska, Hawaii and other US territoires?

Delivery

How do I change my shipping address once my order is placed?

Why hasn't my shipping information been updated?

Will I be responsible for any customs or duty fees?

How come my package shows delivered but I have not received my package?

Will my order be shipped separately?

Why was my package returned?

Do I need to be at my shipping address when my packaged is delivered?

When I track my package, it says that the attempted delivery of my package was unsuccessful or my package was returned to sender. what should i do?

Are there any additional fees?

Return

What's your return conditions?

What's your refund method?

How long does it take for my refund to be processed?

How do I return an item?

Will I get a full refund for my return?

What is the status of my return?

What if i received a defective item?

What if i received the wrong item?

Customer Service

What's your customer service phone number?

What's your company address?

Products

Where are your products sent from?

What is the best way to choose my size?

What is the standard of your size guide?

Do you offer more sizes?

Where can I find your latest products?

Will you restock items that have sold out?

Do you use animals fur or genuine leather?

What is waitlist?

Account

How to delete my account?

How do I change my email address?

Can I sign in with my Facebook account?

How do I change details on my JNSQ account?

How do I reset my password?

Why can't I log into my JNSQ account?

Do I have to register to place an order?

Will you save my personal information?

How do I unsubscribe?

Payment

What am I eligible to apply my points to ?

How am I able to check how many points I have?

How do I receive Bonus Points?

How am I able to redeem my Bonus points?

Why was my payment declined?

Am I able to apply mulitiple discount codes?

Why am I being asked to authorize my order?

Why isnt my promo code applying?

Am I able to use my JNSQ bonus points ,and a coupon code all at the same time?

Am I able to be refunded the difference for a discount item?

What payment methods do you accept?