Help Center

FAQs

Shipping

How long does it take for my order to ship?

Where can you ship to?

What shipping methods to you offer?

How do I track my orders?

How long will it take my order to arrive?

How do I cancel an order?

When will you send the confirmation email?

Why didn't I get an email about my order being shipped?

Will you ship to Alaska, Hawaii and other US territoires?

Responsibility

Do you use eco friendly materials? If so, which ones?

Does JNSQ’s clothing manufacturing process have a low impact on the environment?

What are you doing to make your packaging more sustainable?

Delivery

How do I change my shipping address once my order is placed?

Why hasn't my shipping information been updated?

How come my package shows delivered but I have not received my package?

Will my order be shipped separately?

Why was my package returned?

Do I need to be at my shipping address when my packaged is delivered?

When I track my package, it says that the attempted delivery of my package was unsuccessful or my package was returned to sender. what should i do?

Are there any additional fees?

Return

What's your return conditions?

What's your refund method?

How long does it take for my refund to be processed?

How do I return an item?

Will I get a full refund for my return?

What is the status of my return?

What if i received a defective item?

What if i received the wrong item?

Customer Service

How do I contact your customer service department?

Do you have a phone number or address?

Products

What is the best way to choose my size?

What is the standard of your size guide?

Do you offer more sizes?

Where can I find your latest products?

Will you restock items that have sold out?

What is waitlist?

Account

How to delete my account?

How do I change my email address?

Can I sign in with my Facebook account?

How do I change details on my JNSQ account?

How do I reset my password?

Why can't I log into my JNSQ account?

Do I have to register to place an order?

Will you save my personal information?

How do I unsubscribe?

Payment

Why was my payment declined?

Am I able to apply mulitiple discount codes?

Why am I being asked to authorize my order?

Why isnt my promo code applying?

Am I able to be refunded the difference for a discount item?

What payment methods do you accept?